This Privacy Policy explains how Shenzhen Fexbuy Logistics Co., Ltd. (“Fexbuy,” “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information in connection with our global logistics services, including sea, air, rail, and truck transportation, warehousing, and trade terms such as DDP/DDU/FOB/CIF. It applies to customers, consignees, shippers, carriers, drivers, suppliers, website visitors, and other individuals who interact with us.
Information We Collect
- Identification & contact: name, company, role, phone/WhatsApp, email, and preferred language.
- Shipment & operations: order numbers, tracking IDs, HS codes, contents, weights, dimensions, delivery addresses, proof-of-delivery images/signatures, and customer service records.
- Compliance data: KYC details, government identifiers where required by law, sanctions/denied-party screening results, and customs declarations.
- Device & usage: IP address, browser/device identifiers, cookies, and telemetry from fleet/telematics systems (e.g., GPS location, route and status) when needed for safe and efficient transport.
- Billing: invoices, payment confirmations, and related accounting records.
How We Use Information
We process personal information to: provide and improve our services; plan routes and coordinate pickups/deliveries; offer real-time tracking and proactive notifications; verify identity and prevent fraud; manage warehouses; process payments; respond to inquiries; conduct analytics and service quality checks; and comply with legal, customs, and safety obligations.
Legal Bases
Where required, we rely on: performance of a contract; our legitimate interests in operating a secure and efficient logistics platform; legal obligations (e.g., customs, tax, sanctions, and transport safety); consent (for optional marketing or cookies); and vital interests in emergencies.
Sharing of Information
We share information with carriers, last-mile partners, customs brokers, technology and cloud providers, insurers, payment processors, auditors, and government or regulatory authorities when necessary. We require recipients to use the data only for the intended purposes and to protect it appropriately.
International Transfers
Because supply chains are global, personal information may be transferred to countries that may not provide the same level of protection as your home jurisdiction. We apply appropriate safeguards (such as standard contractual clauses or other lawful mechanisms) and maintain internal controls aligned with our strict quality standards.
Retention
We retain personal information only as long as necessary for the purposes above, including service delivery, dispute resolution, tax and audit requirements, and regulatory recordkeeping. Afterward, we delete or de-identify the data.
Security
We implement administrative, technical, and physical safeguards, including access controls, encryption in transit and at rest, network monitoring, employee training, and vendor due diligence. No method of transmission or storage is completely secure; we encourage you to report any suspected incident promptly.
Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, and request data portability. You may withdraw consent to marketing at any time. We will verify your identity and respond within the timeframes required by applicable law.
Cookies & Tracking
We use cookies and similar technologies to operate our websites, remember preferences, analyze traffic, and improve content. You can manage preferences through your browser or our cookie banner.
